Shipping Policy

1. Order Processing Time

All our orders are processed and shipped out within 3-5 business days. After the order is shipped out and received by the carrier, we will update you with a Tracking number which you can follow your package and see the shipment status.

please allow 24 to 48 hours for the tracking information to update.

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us and include your new shipping address. Once the order is shipped, we cannot alter the Shipping Address anymore.

 

3. Shipping Methods, Costs and Delivery Times

We offer FREE worldwide shipping other than books which is calculated by our shipping partners. The regular shipping time is 15-25 days. however, due to new circumstances in our economy it could be delayed.

Be aware these delivery times may become longer during the holidays.

4. Shipping Restrictions

Unfortunately, we are unable to ship to a PO BOX or a MILITARY ADDRESS. Also, there are some locations we cannot ship to. if you happen to be from one of those countries, we will contact you and a refund will be issued.

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in transit, please contact us by email. we can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or issue a full refund. If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Customs

We are not responsible for any custom frees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

7. Returns and Refunds

Bolen Baby Brand would gladly accept returns due to a change of mind as long as the request is received by us within 14 days of you receiving the item.

the item must be returned to us in the original packaging, unopened, and unused. 

 the return shipping costs will be paid by the customer. Once we receive the item, the refund will be processed and you will receive the full value of the product as a refund.

For our full returns and refund policy, we refer you to the REFUND POLICY.

8. Customer Service

For questions, support, problems, or warranty claims please contact us Here.